Contents

  1. When Will My Order Arrive?
  2. General Shipping
  3. International Shipping
  4. Tracking
  5. Address Changes
  6. Shipping Multiple Orders
  7. Shipping to Multiple Locations
  8. APO/FPO Shipping
  9. Customer Service Hours

Shipping Policy

Each product page in our store shows when we expect the product to ship. Refer to the Ordering Information section located under the product details for the latest information.

Please note that our products are often delivered from different fulfillment centers.

When Will My Order Arrive?

  • Standard Shipping can take 5-8 business days to be delivered after tracking has been updated.
  • Expedited Shipping can take 3-5 business days to be delivered after tracking has been updated. Not all items qualify for expedited shipping.
  • Priority Shipping can take 2-3 business days to be delivered after tracking has been updated. Not all items qualify for priority shipping.

We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

Holiday Shipping Information: Please note that all delivery information is listed on each individual product page. Keep in mind that the last day to order for delivery by Christmas varies per product and assumes the fastest shipping method at checkout.

General Shipping

  • We are able to ship anywhere within the United States and to Canada.
  • Orders generally ship Monday through Friday.
  • Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
  • We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.

International Shipping

  • Certain items qualify for shipping to Canada. Please visit the product page to check qualifications.
  • Please note that you are responsible for any import fees, taxes, or duties required in your location upon delivery.
  • Orders shipping internationally do not qualify for any free shipping promotions.

Tracking

An email with tracking information will be sent to you once your order has shipped. Please note that some carriers ship without tracking information. You will not receive tracking information until the order is out for local delivery.

Address Changes

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

Shipping Multiple Orders

Multiple orders placed on the same day cannot be combined and will ship separately.

Shipping to Multiple Locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

APO/FPO Shipping

We are able to ship most of our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following:

  • The City must be entered as either "APO" or "FPO".
  • The State must be selected as either "AA" "AE" or "AP".
  • The country must be the United States.
  • You must enter your zip code.
  • Always remember to enter your full name, grade, and PSC or unit number.

Please note that orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive.

Contact Customer Service

Our Customer Service team is available 7 days a week 8:30am-5pm EST, and can be contacted through the contact form linked here.